Support

Something not working? Start here.

Most of it is answered below. If yours is not, the contact form goes to one inbox and the person who reads it wrote the code.

Questions

Everything people ask.

The short version of this list is on the front page. This is the whole thing.

Paying and licences
Do I have to subscribe?

No. Buy all three apps once for $24.99, with updates through Crest 7, or subscribe for $2.99 a month or $14.99 a year and get every update while you subscribe. A one-time licence works offline and is never switched off, unless the payment is refunded or charged back. A subscription runs while it is paid, with 30 days of grace offline.

How do I cancel a subscription?

On your account page, open Billing and press Manage subscription. Pro stays on until the end of the period you paid for. After that Crest goes back to its free tier and keeps every setting and layout.

What does one licence cover?

Each licence is for your personal use on up to 2 Macs. Your account lists every licence you own and how many seats are in use. Sign in inside the app on a second Mac and it takes the second seat by itself.

Can I pay without a card?

Yes. Paddle, our reseller, takes cards, PayPal, Apple Pay and Google Pay. There is also a crypto option in the same checkout window, which issues an invoice and activates your licence when the payment confirms.

Do you do refunds?

Email contact@crestnotch.app within 7 days of your purchase and tell us what went wrong. We refund when an app does not do what the site says, will not run on a Mac that meets the published requirements, or was bought twice or by mistake. We may decline when an app has already been used to do the job it was bought for, or when no reason is given. Crest has a free tier and all three apps have a 7-day trial, so please try first. It covers every purchase, once or by subscription, and the full policy is on the legal page.

I paid and nothing arrived. What now?

Buying creates your account and sends one link that sets your password. Check spam first, because that one email is the whole handoff. If it is not there, write to contact@crestnotch.app from the address you paid with and it gets fixed by hand, usually the same day.

Where is my receipt, or an invoice for my company?

Paddle, our reseller, emails the receipt to the address you paid with as soon as the payment goes through, with the tax shown. For a company invoice, use Add tax number in the checkout: your company name, address and VAT or tax number go on the invoice. Every invoice can be downloaded again from your account page. Missed it, or need a detail changed? Write to contact@crestnotch.app from the address you paid with.

Your account
Do I need an account?

Not to download any of the apps, and not for Crest's free tier. You sign in inside the app when you start a trial or when you buy, because licences live on your email and signing in is what unlocks them. A purchase makes the account for you, on the email you pay with.

I never got the confirmation email.

Check spam, then use the resend link on the account page. Confirmation links are good for 24 hours. If the address had a typo, sign up again with the right one: an unconfirmed account can be replaced safely.

I forgot my password.

Use the forgotten-password link on the account page. The reset email goes to your address, and the reply you see is deliberately the same whether or not an account exists, so nobody can use that form to find out who has one.

Can I move a licence to a new Mac?

Yes. Sign in inside the app on the new Mac and it activates. If both seats are already used, write to contact@crestnotch.app and the old seat gets released.

I already own Crest Pro. What changes?

Nothing. Your licence keeps working forever, with free updates for life, and nobody will ask you to subscribe. Sign in with the email you bought with and it appears in your account next to anything new you pick up.

Installing and running
Which Macs do I need?

Crest runs on any Mac on macOS 14 or later: on a MacBook with a notch it lives in the notch, and on any other screen, a MacBook Neo included, it sits in a small pill at the top. Take runs on any Mac on macOS 14 or later. Minutes requires macOS 26 or later on Apple Silicon, because its transcription and summarization use Apple's built-in models.

macOS will not open the app. What is wrong?

All three apps are signed and notarized by Apple, so the usual right-click-to-open workaround should not be needed. If macOS still refuses, the download was probably interrupted: delete it, empty the Trash and download again. If it happens twice, write in and say which macOS you are on.

Why is Crest asking for permissions?

Only for the widget you are using, and each request says so in the dialog. Calendar for your next meeting and the one-tap join. Reminders for todos. Bluetooth for device batteries. The microphone for the pre-meeting mic check and the teleprompter's follow-my-voice scrolling. The camera for the pre-meeting camera check. Deny any of them and that one widget goes quiet, while the rest keeps working.

Does it really work offline?

Yes. You need internet once, to activate. After that every feature runs offline. A subscription checks in now and then, and keeps working offline for 30 days of grace. Minutes never sends audio or text anywhere, online or not: transcription and summaries run on Apple's on-device models.

How do updates work?

Each app checks for its own updates and can install in place, and every app's settings has a Check for updates button. If you bought before subscriptions began, every update stays free for life. A new one-time licence includes updates through Crest 7, and a subscription includes every update while it runs.

How do I uninstall?

Quit the app and drag it from Applications to the Trash. Your files stay where they are: recordings are .mov files in your Movies folder and meeting notes are Markdown in their own folder, both readable without any of our software. Delete those yourself if you want them gone.

Contact

Something wrong? Tell us.

A real person reads these: Zakaria Swaidan, who wrote the code. Say which app, what happened and what you expected, and you save a round trip.

Or email contact@crestnotch.app directly. Same inbox.

Reviews

What people say.

Nothing appears here until it is approved, and a verified badge means the address matches a real licence. We do not write these.

4.9 / 5 · 12 reviews

★★★★★

Esuna app super fluida y muy bonita!

MiguelVERIFIED BUYERCrest Pro · Oct 2026
★★★★★

This is the most complete solution I've ever seen for the Notch "problem."

BrettVERIFIED BUYERCrest Pro · Oct 2026

You made a great app. I love how I can separate work and home spaces, creating a clear distinction between the two. I haven't found anything else bothersome, and I love how you update it regularly.

HarisVERIFIED BUYERCrest Pro · Oct 2026
★★★★★

it has helped me a lot with keeping up with my calendar and keeping my screenshots for easy access

MJVERIFIED BUYERCrest Pro · Sept 2026
★★★★★

Best MacBook notch application I've found.

DonVERIFIED BUYERCrest Pro · Sept 2026
★★★★★

Was first drawn to Crest. I have tried 426 different "notch apps" and Crest is the one I have enjoyed using the best. With the integration into Crest that Minutes and Take has, I have one pane of glass into 3 productivity apps that I use all the time. Zack is responsive and gracious when I bombard him with questions.

SteveBVERIFIED BUYERCrest Pro · Sept 2026
★★★★★

great app! worth every penny

mango1VERIFIED BUYERCrest Pro · Sept 2026
★★★★★

Simply, a productivity companion

FirasVERIFIED BUYERCrest Pro · Sept 2026

Crest primarily got my attention due to its Claude Code integration, Take and Minutes I primarily use for meetings and planning!

TreyVERIFIED BUYERCrest Pro · Sept 2026

I like the aesthetic, I mainly use for media control and AI development. Claude works great in it!

Jorge A.VERIFIED BUYERCrest Pro · Sept 2026
★★★★★

It's amazing, gives useful information on the notch and stays out of my way also.

AdityaCrest Pro · Oct 2026
★★★★☆

doesnt work perfectly on my notch, the area detection is quite poor

SriramCrest Pro · Oct 2026
What changed

Every release, written down.

Each app keeps its own history, and the same text appears inside the app under What's New.